Shipping policy

Thank you for shopping at Arach&Cloz! We aim to provide a seamless shopping experience and ensure timely delivery of your purchases. Please read our shipping policy carefully to understand the process.

1. Shipping Countries and Regions

We currently ship to the following countries and regions:

North America:

  • United States（Excluding overseas states and islands, Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands ）

If your country is not listed above, please contact our customer service at arach-cloz@arach-cloz.com to confirm availability.

2. Order Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will begin processing the next business day.

3. Shipping Time

The estimated delivery time depends on your location and the shipping method selected at checkout:

Region Standard Shipping Time Expedited Shipping Time
North America 5-7 business days 2-5 business days

Note: Delivery times may vary due to customs clearance procedures or other unforeseen delays.

4. Shipping Costs

Standard Shipping: Free for orders over $45. For orders below $45, settlement is based on the following regions.

Region Standard Shipping Fee ($0-$44.99) Express Shipping Fee ($)
North America $7.99 $13.98

 

    5. Customs Duties and Taxes

    • International Orders: Customers are responsible for any applicable customs duties, taxes, or import fees.
    • Domestic Orders (within the US): Sales tax, if applicable, will be calculated and displayed at checkout.

    6. Tracking Your Order

    Once your order has been shipped, a confirmation email with tracking details will be sent to you. You can track your order using the provided link.

    7. Shipping Address Requirements

    To ensure smooth delivery:

    • Please provide a valid and complete shipping address and email & phone Number.
    • We are unable to ship to P.O. Boxes or APO/FPO addresses for some items.

    8. Lost or Delayed Packages

    While we strive for timely deliveries, delays may occur due to circumstances beyond our control. If your package is significantly delayed or lost, please contact us at arach-cloz@arach-cloz.com, and we will assist you in resolving the issue.