Contact us

If you have any questions, Arach&Cloz’s customer service team is ready to assist you. Please use our online chat or submit your inquiry through the form below. Our team will respond promptly and professionally within 24 hours.

You can also find most of the answers by checking out our FAQs below.

Join ARACH&CLOZ's Community

For orders placed on our official Arach&Cloz website, please contact service@arach-cloz.com for returns or refunds.
For orders placed on Amazon, please contact support@arach-cloz.com for returns or refunds.

Questions? Send us an email

Contact information

For order, return, or refund support, contact our customer service team.

Email:
service@arach-cloz.com

For Amazon orders, please email support@arach-cloz.com.

FAQs

Find answers to common questions about returns, exchanges, order changes, and refunds.

Need Help?

For return or refund support, email Customer Care or use the Returns Center.

FAQs

Arach&Cloz will gladly accept eligible merchandise for exchange, store credit, or refund, which means you have 30 days after receiving your item to request a return. All merchandise returned must have original tags attached, be unused in sellable condition, and accompanied by proof of purchase.

For returns, exchanges, or order cancellations or modifications before shipment, please first process your request through our Returns Center. If you need further assistance, contact our support team at service@arach-cloz.com or via online chat.

Return shipping: If you have already sent back the item, make sure you have entered the tracking number in our Returns Center. The system will track the return shipment in real time. Once the package arrives and is scanned into our warehouse, your refund will be automatically initiated.

Refund timeline: After the refund is initiated, it may take a few business days for the refund to appear, depending on your bank or payment provider.

Once your order has shipped, you will receive a shipping confirmation email with tracking details. Use the tracking link in that email to follow the delivery. If you cannot locate the email or need help with the shipment, contact service@arach-cloz.com with your order number and the email address used at checkout.