Return Policy

After-Sales & Returns:
For orders on our official Arach-Cloz website, please contact arach-cloz@arach-cloz.com
for returns or refunds. For orders on Amazon, please contact support@arach-cloz.com for returns or refunds.

Arach-Cloz will gladly accept merchandise for exchange, store credit, or refund. You have 30 days after receiving your item to request a return. All merchandise returned must have original tags attached, be unused in sellable condition, and accompanied by proof of purchase.

Cancellation
We can only accept an order cancellation before the product is shipped. If you need to cancel an order, please Click Here or contact us via service@arach-cloz.com to submit your request.

Returns
We're sorry if you're not 100% satisfied with the items you received. We gladly accept returns for a refund within 30 days of receipt for most items in new condition with tags attached. Please note that exchange is not currently accepted.

To submit a return request, please contact us at arach-cloz@arach-cloz.com , indicate the item(s) you would like to return, and provide the reason for the return.We will review your return request within 1-3 business days.

Most returns are processed within 5 business days after we receive your package. The refund will be processed and credited automatically to your original method of payment.

Please note: If the return is due to the consumer’s choice (for example, changing their mind, unwanted item, or wrong size ordered), you are responsible for the return shipping fee. You can use your own shipping method at your own cost.
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We accept refunds or exchanges under the following conditions:

1.The product arrives damaged or defective.
2.The wrong item is shipped.
3.The product is unused and in its original condition with tags and packaging intact.

Requests for refunds or exchanges must be submitted within 30 days of receiving the product. Please provide proof of purchase and photos of the item for verification.

A. If the Issue Is Caused by Us (e.g., Wrong or Defective Item):
Return Shipping Cost: Covered by us. We will provide a prepaid return label or reimburse reasonable shipping fees.
Replacement Shipping Cost: Covered by us.
Customs Duties/Taxes: If applicable, these will also be reimbursed.

B. If the Customer Changes Their Mind (e.g., Unwanted Item, Wrong Size Ordered):
Return Shipping Cost: The customer is responsible for covering the return shipping fees.
Replacement Shipping Cost: The customer is responsible for shipping fees for the new item.
Customs Duties/Taxes: Any customs duties or taxes incurred during the return or exchange are the customer's responsibility.
Refunds or exchanges will not be granted in the following cases:
• Products that have been used, altered, or damaged due to improper handling.
• Products purchased during final sales or marked as non-refundable.
• Returns or refund requests made after the stated return window.
• Refunds will be processed within 10 business days upon receiving and inspecting the returned item.
• Refunds will be issued back to the original payment method. Note that it may take additional time for your financial institution to process the refund.
• Contact our support team at arach-cloz@arach-cloz.com or via Live Chat.
• Provide your order number and details of your request.
• Follow the return instructions provided by our team.
Unable to find satisfactory answers ? Contact Support