Return Policy

Arach&Cloz provides one year warranty for all our products.

30-day return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Prepaid return shipping is unavailable.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, use the Arach&Cloz Returns Center or contact us at service@arach-cloz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. We do not provide prepaid return shipping labels. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@arach-cloz.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom products, personalized products, personal care goods, and hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Order Cancellation

We only accept order cancellations before the product is shipped. To cancel an order, please click on the Return Center or contact us via service@arach-cloz.com to submit your request.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at service@arach-cloz.com.

Need Help With a Return?

Start through the Arach&Cloz Returns Center, or email Customer Care with any return question.

FAQs

We accept refunds or exchanges under the following conditions:

  • The product arrives damaged or defective.
  • The wrong item is shipped.
  • The product is unused and in its original condition with tags and packaging intact.

Requests for refunds or exchanges must be submitted within 30 days of receiving the product. Please provide proof of purchase and photos of the item for verification.

A. If the issue is caused by us, such as a wrong or defective item:

  • Return shipping cost: Covered by us. We do not provide prepaid return labels; reasonable shipping fees will be reimbursed after approval.
  • Replacement shipping cost: Covered by us.
  • Customs duties or taxes: If applicable, these will also be reimbursed.

B. If the customer changes their mind, such as an unwanted item or incorrect size ordered:

  • Return shipping cost: The customer is responsible for the return shipping fees.
  • Replacement shipping cost: The customer is responsible for shipping fees for the new item.
  • Customs duties or taxes: Any duties or taxes incurred during the return or exchange are the customer's responsibility.

Refunds or exchanges will not be granted for products that have been used, altered, or damaged due to improper handling; products purchased during final sales or marked as non-refundable; or returns and refund requests made after the stated return window.

Refunds will be processed within 10 business days upon receiving and inspecting the returned item. Refunds will be issued back to the original payment method. Your financial institution may require additional time to process the refund.

To request a refund or exchange:

  1. Use the Arach&Cloz Returns Center or contact service@arach-cloz.com or online chat.
  2. Provide your order number and details of your request.
  3. Follow the return instructions provided by our team.
Still need help? Contact Support