Privacy Policy

Last updated: 206.01

This Privacy Policy describes how Arach-Cloz (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.arach-cloz.com/ (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources depending on how you interact with us. We may use this information to:

  • Provide, operate, and improve our Services

  • Communicate with you

  • Comply with legal obligations

  • Enforce our terms and protect our rights and users

What Personal Information We Collect

Information We Collect Directly from You

You may provide us with the following information:

  • Basic contact details: name, address, phone number, email

  • Order information: billing address, shipping address, payment confirmation

  • Account information: username, password, security details

  • Shopping activity: products viewed, added to cart or wishlist

  • Customer support information: messages and communications you send to us

Providing certain information may be required to access specific features of the Services.

Information We Collect Automatically (Cookies & Usage Data)

We automatically collect certain information about your interaction with the Site using cookies, pixels, and similar technologies. This may include:

  • Device and browser information

  • IP address

  • Network connection information

  • Usage and interaction data

For more information about Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies

You can control cookies through your browser settings, though disabling them may affect Site functionality.

Information We Obtain from Third Parties

We may receive information from third parties, including:

  • Shopify, which powers our online store

  • Payment processors, who process payments securely

  • Marketing and analytics partners, who help us understand user behavior and improve advertising

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: processing orders, payments, shipping, returns, and account management

  • Marketing and Advertising: sending promotional communications and displaying relevant ads

  • Security and Fraud Prevention: detecting and preventing fraudulent or malicious activity

  • Customer Support: responding to inquiries and improving our Services

How We Disclose Personal Information

We may disclose your personal information to:

  • Service providers (payment processors, shipping partners, analytics providers)

  • Business and marketing partners (including Shopify)

  • Affiliates within our corporate group

  • Authorities or third parties where required by law or in connection with a business transaction

We do not use sensitive personal information to infer characteristics about you.

Sale or Sharing of Personal Information

We may “sell” or “share” personal information (as defined by applicable law) for advertising and marketing purposes, including:

  • Identifiers

  • Commercial information

  • Internet or network activity

You may opt out of such activities as described below.

User Generated Content

If you post reviews or other content publicly on the Site, that content will be accessible to others. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under 16 years of age.

Data Security & Retention

We implement reasonable security measures but cannot guarantee absolute security. Personal information is retained only as long as necessary to fulfill the purposes described in this Policy or as required by law.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal data

  • Request deletion or correction

  • Data portability

  • Opt out of sale, sharing, or targeted advertising

  • Restrict or withdraw consent

Requests can be made using the contact details below. We will not discriminate against you for exercising your rights.

International Users

Your personal information may be transferred and processed outside your country of residence, including the United States. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: arach-cloz@arach-cloz.com